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Asus Ranks the Highest in Computer Reliability Report

Posted 08/19/09 at 08:02:20 AM  by Paul Lilly

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For the second time in a row, Asus has come out ranked No. 1 in reliability for personal computers, according to Rescuecom's 2009 Second Quarter Top 5 Computer Reliability Report.

"Because Asus just introduced the newest version of the EEE Laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air," says David A. Milman, Rescuecom's founder and CEO. "However, a good eight months later, we're still receiving the fewest calls for computer repair and support with Asus, while their market share is increasing."

Rescuecom ranks computer reliability based on the number of computers a company ships versus the number of computer repair and service calls Rescuecom receives. According to the report, of the top 5 companies, Rescuecom received the fewest number of calls for Asus at 0.6 percent. Apple, which ranked No. 2 on the list, received the third most calls with 2.2 percent, which is more than Asus and IBM/Lenovo combined.

Full results here.

Image Credit: wallpaperbase.com

COMMENTS:3
TAGS: apple, asus, OEM, report, reliability
COMMENTS
avatarNever will use again....

Submitted by fangzter on Wed, 08/19/2009 - 7:39am

I used to love Asus and Intel until the Black Pearl.

 

I purchased the board and built a P3-650 back in 2001.  In 2002 I suffered a HD crash and when attempting to relaod I was not able to locate the CD nor find the drivers online.  After contacting my contacts at Intel, I was told that they no longer supported the board or the 815 chipset.  This left a bitter taste due to all the hype this board and Asus had.

 

Since then I've been using AMD and MSI/Gigabyte MBs.

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avatarAsus equipment

Submitted by chemguyca on Wed, 08/19/2009 - 7:01am

Maybe I've just been lucky, but I've never had a piece of Asus hardware fail before I upgraded to newer parts or systems. I'm still using a Pentium II 450 with an Asus motherboard for a Linux server. To me, Asus is quality stuff-and no I don't work for them.

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avatarWho?

Submitted by Bender2000 on Wed, 08/19/2009 - 6:16am

WHo is rescue.com? Do they handle all the calls for these OEMs? If so then there numbers are meaningful. Otherwise we can't say how relaible a measure they are. And they are only using the number of calls they receive, which is confusing because a call for help setting up a PC carries the same weight as a call about a dead vid card, right? I have too many questions about the methods and metrics to trust these numbers.

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