Apple Tells Tech Support Not to Help Malware Victims

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schmag

I love how everyone raves that apple os's cannot be infected by viruses.

it was once said that firefox was the most secure browser, (I guess it might have been firebird still.) notice how once firefox became more popular it was no longer touted as being as secure as it once was. what changed you ask?

not a whole lot... other than its growing popularity made it a more appetizing target.

you will see more of this as apple gains market share. some of the last numbers I saw apple was at approx 10% market (could be a little higher maybe a little lower).

windows has been at approx 85% market share.  the other 5% most likely linux and various others.

why write a virus and waste your time for 10% of the potential audience? when you can write one for 85% of the market?

its not that iceland can't be taken over. whats the point? writing for more prevalent software yields better returns.

don't believe me. look for exploits for just safari. they exist that is all you need to inject your payload. btw. it doesn't matter if the exploit is for safari, IE, firefox, SQL, or anything else. as long as it is installed on the target machine and the exploit produces your desired results.

 

Lol Focher ICQ. welcome to the year 1995.

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ChyITGuru

Just and FYI and proof this article is a total lie, http://support.apple.com/kb/HT4650 so apples not providing support, theres your proof.

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Engelsstaub

Nothing here requires any sort of research or journalistic integrity as long as it's something negative about Apple to feed their trolls.

It just needs to fit the pathetic agenda of the current staff.

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ChyITGuru

This article is completely false! I am both a Windows and Mac user and have called Apple for support regarding a concern i had with constant porn pop ups and got the answers and help i needed to figure out what was going on and get my system cleaned up, since then no more problems.

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TechLarry

My goodness, I'm reading your incredibly biased and smug first paragraph, and you have the balls to toss out the words "snooty" and "pinky raised" ?

 

And I thought Maximum PC was a professional magazine with professional journalists.  I guess I was wrong.

And no, I don't own Apple Computers.  I make my living off Microsoft. 

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focher

I would make two points. 1. This is a trojan, not a virus. It explicitly requires the user, under administrator rights, to authorize the software install. A virus does not. To date, there is not a single documented instance of a virus runnng on OS X in the wild. Nor one of a self installing trojan, an occurence which has history happened at a high rate on only one OS - Windows. 2. Just replace Apple with Microsoft in this story. If you install a trojan on Windows then call Microsoft, exactly what do you think they will do for you? If you think it's any different than Apple, your're dreaming. The hyped story is nothing more than an excuse to allow some to go off on their Apple / Mac / Steve Jobs tirades in the forums.

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TerribleToaster

1. "Virus.OSX.Leap is an instant messaging worm which propagates via the iChat application, and also a destructive virus which tries to infect other binary files by overwriting their code. This malware was designed to work on Mac OS X running on PowerPC machines."

http://www.iantivirus.com/threats/index/query/V/

 

2. "The Microsoft Security Response Center (MSRC) identifies, monitors, resolves, and responds to security incidents and Microsoft software security vulnerabilities.

We are on 24 hour security alert everday, monitor security newsgroups, and respond to over 100,000 customer emails annually sent tosecure@microsoft.com."

http://www.microsoft.com/security/msrc/default.asp

 

Seeings as you have access to the internet, I'd do simple search next time before making any claims in my Windows/Microsoft/ Ballmer tirade.

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Caboose

The iChat worm should be almost extinct soon. PowerPC macs are not as common anymore as the newer x86 based ones eh?

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focher

One doesn't need to do an Internet search to refute a specious counter-argument...let alone two of them. The virus you cite is not an OS X virus, it's virus using an IM application. You apparently confuse the two because iChat is a bundled application, but it would be like blaming Windows for a Messenger or ICQ virus. On your second point, the fact that MS actively monitors malware incidents has nothing to do with the facts in this situation. Apple monitors the same issues around OS X. Tthe question is whether MS helps users remove malware if the user calls the Windows support line. They don't. Try it sometime.

Perhaps your time would be better spent on an Intro to Logic class, where you will learn to participate in discussions by contributing relevant information.

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Caboose

"You apparently confuse the two because iChat is a bundled application, but it would be like blaming Windows for a Messenger or ICQ virus"

An MSN or ICQ virus for Windows is a Windows virus as it can't run in Linux or MacOS.

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Engelsstaub

http://www.maclife.com/article/news/apple_provides_details_remove_mac_defender_malware

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ShyLinuxGuy

This is just going to turn a whole bunch of Mac users away in frustration...

Apple is shooting themselves in the foot and its users are going to question Apple's business tactics, and the answer might be switching to Windows or Linux. This is blatant ignorance, what kind of person says there's no malware on such-and-such platform? Every OS has the capability of getting infected, and to deny that fact *and* deny help to fix this problem, Apple is going to upset a lot of people and lose a lot of potential users in the process. I've never heard of a company that thinks so highly of itself so immensely and thinks it can do no wrong. Apple epitomizes this with this situation.

I figure the Hackintosh community can figure this out themselves, generally speaking. They wouldn't get any support if Apple found out that it was running on a generic PC, even if it has no direct or even indirect cause of the problem.

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Caboose

The Hackintosh community though would be extremely advanced users. Only the dumbest of the bunch would think that Apple would provide any support for any issues.

I've found that communities like that, are really good at helping eachother out with issues and finding a solution quickly. Sometimes solutions that can cross to the "official" platform as well.

And I agree, if enough of this gets out in to the Mac world, and enough Mac users get turned away from Apple for any help, it's going to hurt a lot of people. Heck, look at how many people hate and refuse to use a product from a certain company just because they may outsource their helpdesk to another country (as a Canadian who spent a number of years supporting American customers, I got a LOT of backlash for "BEIN' A DAMN FORIGNER STEALIN' JORBS FRUM HARD WURKIN' 'MERKINS!!").

The proactive Mac users will seek out support on their own, its the ones that bought a Mac "because its easy" that will be the most hurt I think.

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LeCappitan

What about Hackintoshes?  Easily installable on almost any system, just with a few tweaks.  The community that deals with this is more helpful than any tech support I've ever used.  I, up until last week where my motherboard died, had two hackintoshs dual booting with win7 and OS X 10.6.7; In all honestly, I used my hackintosh moreso than I used my windows partition.  So, experiment with OS X, download iatkos, test it out, follow the guides.  Oh, and you people are so single minded, just windows?  For god's sake, there's more than one OS that can fit onto a PC, it's called MaximumPC, not MaximumWindows(which sounds really weird).  In freaking conclusion, experiement.  My computers never have just one OS on them ever.  Too boring, oh, and my netbook(1005ha) has both win7 and os x working 100%.  So no complaining, hard work and perseverance can do anything.

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Engelsstaub

I'll be surprised if you get any response. Apparently I'm the only one who feels as you do about "Maximum Windows."

Well said. There used to be a small section here devoted to some Linux (I would think proportianate to the PC-users who use it.) It's gone now because certain irrational fanboys are running this joint now.

Bring back Will Smith and Norman Chan. They were Windows users who would actually talk about all things PC without feeding the trolls and stooping to the level of pea-brained clone-kids who would want to fight because you don't like the same rock bands that they do.

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Carlidan

You know that Maximum PC has a forum that discuss Linux, Apple. and other OSes right? They do on occassion do a how to on Linux on the website. So where do you get the idea that they only do windows?

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Carlidan

You know that Maximum PC has a forum that discuss Linux, Apple. and other OSes right? They do on occassion do a how to on Linux on the website. So where do you get the idea that they only do windows?

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Engelsstaub

I get the idea HERE.

...since Chan and Smith left. You've been around here long enough to notice the lack of Linux coverage. There used to be a button on top that linked to Linux-related articles. I wouldn't expect them to be as predominant as Windows coverage; just proportianate. (Show me a Windows server and I'll show you ten running  a Unix-based OS.)

This has become enough of a forum for me right here, unfortunately. I shouldn't have to go to forums to discuss off-topic that which should still be a topic relative to PCs.

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RUSENSITIVESWEETNESS

What is missing from the article is simply: What does Apple have to gain from refusing to help users remove the virus?

Anyone?

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GreenTurtle

" Take your overpriced and under protected machine into one of our helpful and knowlegeable " geniuses " and we will gladly remove that unfortunate program from your pretty mac... for a fee of course."

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Engelsstaub

You need to get out more.

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RUSENSITIVESWEETNESS

Witty....

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Engelsstaub

More junk "journalism" to stay ahead in the imaginary and tired "I hate Apple!" game:

"Ed Bott cites multiple anonymous sources..." I didn't major in Journalism but I'm pretty certain that crap wouldn't cut it with any rag or tech-news outlet.

WTF happened to Chan, Smith, and all of the real journalists on this site and in this magazine?? Where the hell is the Linux coverage?? This place has been overrun by the childish little Wintrolls; arguing about who "real gamers" are, Star Wars, and all manner of stupid crap.

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roleki

This is hilarious.  If you had bothered to click through to the ZDNet article, you'd notice that Ed Bott (author of said piece) actually does cite multiple anonymous sources.  Brad Chacos is actually reporting the facts here, such as they are, and you're shitting on the quality of the message so as to distract from the content - that being further confirmation of what all right-thinking PC users have always known.. Apple is a shitheel of a company and the people who defend it even moreso.

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Engelsstaub

People that defend Apple are shitheel companies? What's hilarious is the unintelligible responses from people who try to sound intelligent.

You're right; I did NOT read the piece. Reporting facts/citiing anonymous sources? What fascist country do you currently reside in where this is acceptable? Cite some real sources and I'll listen...just one or two credible people. ...and I've never defended Apple in my many comments on this site.

Apple could very well be doing this for whatever reason; excusable or not. Why do you Wintrolls care so much? 90% of the market (partly due to pre-loaded software) is not enough? You all have to sit around and congratulate yourselves for using the OS that everyone else does?

I know what it really is: people here can't stand any sort of criticism of the computers that their moms bought for them, but they revel in telling someone else they're stupid. Over and over. Even though none of those people are even here reading. I have many computers. Windows is the OS I use most often. Thanks for playing.

Call Microsoft and see if they'll help you remove a virus. ESPECIALLY when you didn't buy the OS at retail...it came preloaded on your HP or Dell at a huge discount. Nobody should have to remove viruses for computer users because they bought their hardware or software except an AV company. Period. Not Microsoft, not Apple, nor the Linux community. Your computer's security is your job. End of story. Or call the Geek Squad and pay.

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Carlidan

Ah Microsoft does help you when you have a virus. Ever heard of Microsoft Essentials? Now if you have a more pesky virus, you can go to their fourms and I'm pretty sure you get some helpful tips to rid of it. Now you will "Never" get help from Apple because they are denying there is a problem. I also use mutiple Os'es and that includes Apple. But even I know apple is an overpriced piece of crap.

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Engelsstaub

That's not the same and I think you know it.

Apple issues its own security updates as well. ESET and many others have AV products for the Mac OS. READ THE LINK I POSTED AND TELL ME THAT APPLE IS DENYING THE PROBLEM. ...Jesus Christ.

If it makes you people feel any better, I agree that Apple computers are usually overpriced. I won't concede that they're pieces of crap. My Alienware (Dell) was overpriced far more than a comparable MBP. People pay more for branding and names because they feel that their investments may return some resale value. It's a lot more difficult to get money back out of a computer though. Especially an Intel-based one.

Stop referring me to forums. EVERYBODY has a forum with people that will help you...and people like us who are generally just there to screw with everyone else we don't agree with.

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Carlidan

Because forums are awesome.

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RUSENSITIVESWEETNESS

You really need to get out more.

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AnglicDemon00

As much as you are correct in your overall statement, though I do not agree about the article being crap nor about the aurther. I would like to point out that most major journalism that covers things from inside corporations or other events where a person can get into trouble go the anonoymous route for good reason. If they cited whom they got there information from, their jobs and possibly lively hood would be put to stake. Also the mention of a person breaks one major journlism rule in that they are not supposed to give up their sources unless told directly from them to do so. 

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Caboose

I've not once seen a discussion, argument or the like on Star Wars.

If you don't like it, you are more than welcome to PISS THE F*** OFF! If you don't like the article, then don't read it. Simple as that. Or is that too difficult for someone like you to comprehend?

Every. Single. Tech. Website. Has been covering this story, or written an article about it. I'd say that a major infection of a platform that has had the stigma of being "impenetrable" and "cannot or will not ever fall" is news worthy. I'm sorry you feel that it is below you to read an article such as this.

 

Again, if you don't like it, don't read it. Simple. As. That.

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Engelsstaub

I think my overall point here and in my past negative commentary is this: what is now Maximum Windows has an audience of people like you. (I've read your comments before, Caboose. You belong to the Amen Circle on every "article" like this, no?)

Readers like me are desperately hoping this site/mag will return to what it was not that long ago: an exceptional tech mag that covers all things PC including Linux. Where'd that button go when the last non-Wintroll left the building? I used to find the occasional jabs at Apple amusing...now it's just getting stupid to the point where an editor from the sister-mag Mac|Life can't even come over here and participate in reasonable discussions, trying to neutrally discuss common issues, without the lot of you jumping all over him for being a stupid Mac-user. Remember that?

As I've said before: I'm not the only person who feels this magazine has gone to the shitter. I'm being an asshole out of tough love. Let the staff speak for themselves if my observations are incorrect. I don't especially want to "just piss off." I've learned a lot from this publication in the past and this is among my last-ditch attempts to find any shred of decency or responsible reporting in a magazine I once held in high esteem.

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Caboose

"You belong to the Amen Circle on every "article" like this, no?"

What the hell is this "Amen Circle" that you're talking of?

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Mastro Antonio

There are plenty of sites that cover your precious Linux and it's still got great articles about all things PC if I do say so myself. Also Microsoft owns like 90% (don't quote me on this) of the OS market so it's hard not to get into it. Whatever, just find a new magazine and website if you don't like it. Try to complain less, makes life more enjoyable. 

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Engelsstaub

I'll take your advice on the quality of life under advisement. Thanks. Thought I was doing ok but perhaps we could all benefit from some introspection.

Now may I ask that you start with your sweeping judgments of fellow human beings as in your other comment below? Go back and read your comment pertaining to Apple sheeple...maybe some of those made an informed choice and don't bear any ill will towards users of other OSes? Maybe even their mommies bought them the MBP and it's all they have (and can and will still run Windows as many I know do?)

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tiger_shark

it's about damn time to show these fan boys that their object of worship(macs) are as crappy as trash.

of course, jobs will just say they're all doing it wrong & the mindless sheepies that they are will just suck it up.

i would agree however that macs are great for heavy multimedia work but i just despise the fact they keep going on making delusional claims that all macs are virus free, sucking it up for apple on their ultra-restrictive nature & buying exortbitantly priced last gen hardware.

with regard to virus removal, i work for Dell, outsourced & i also clean people crapware ridden windows system for free! i'll even be happy to clean the registry. albeit, i'm one of the select few who're willing to do it.

only if the conditions are ideal as well, like if the user can still get online(even in safe mode), able to download our remote access software & run it then we'll be more than happy to clean user's infected computers.

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focher

Macs are virus free by definition, in that there is no documented case of a virus infecting OS X in the wild. In this case, the software is a trojan that requires a user with admin privileges to authorize the install. No system can be protected under such circumstances, and Apple has never claimed that Macs are an exception.

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Caboose

"Apple has never claimed that Macs are an exception."

Sure they do. Constantly. That is one of their marketing points!

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focher

Please cite one example where Apple says that OS X cannot be infected by malware if a user with administrator rights authorizes the installation of the malware. The only claim I've ever seen is that OS X doesn't get all those "pesky viruses" like Windows. And it doesn't. Not one.

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Carlidan

http://www.youtube.com/watch?v=M3Z386vXrt4

 

It's sure sound very suggestive that they don't have viruses. Now he didn't say Mac's can't but sure does make it sound like that don't.

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Kinetic

It doesn't entirely surprise that something like this happened since admitting there is, was, or ever could be a problem would destroy all the work, time, and money they have invested in their "I'm a mac and I don't get viruses" marketing campaigns. What does surprise me is they thought this sort of fiasco would never get or something.

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Roll Tide

Chacos has rocking beard btw

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Brad Chacos

Gracias. I aspire to rock a ZZ Top-level beard one day, the kind of beard that sends small children and etiquette gurus running.

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Roll Tide

And Again porn breaks another technological barrier thought (by some) to be unbreakable. 

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Holly Golightly

Ha haaaaaaaaaa, KARMA is a bizzzzzzh! Serves them right.

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mrrellim

I would say that the article author and most of the poster are a-holes.

 

It's never been that it couldn't happen on a Mac just unlikely to because why would anyone write a virius for the 4-6% of the market that uses OsX and now that more people are using Mac's it's happened.

 

But as with any O/S it is the users fault wether or not they get a virus and there still are a lot more stupid people using Windows that there are using OsX.

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Chewieshmoo

Obviously there are more stupid people using windows, not so much a reflection of the users than the fact that Windows is over 90% of the market. It could be said a there are more smart people using Windwos than OSX.

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Mastro Antonio

I think the sheeple who buy Apple products at their ridiculous prices and lack of technological values are the real a-holes. Rip off anyone? http://store.apple.com/us/configure/MC560LL/A?mco=MTg2OTUwMjQ

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Caboose

"there still are a lot more stupid people using Windows that there are using OsX."

There may be a lot of clueless Windows users out there, I'll agree to that. However the number of Mac owners who stand behind their purchase yelling "BUT... BUT.. ITS VIRUS FREE!" are staggering. If you use the system for high-end multimedia, then great. But if you use it because you believe the smoke and mirrors show that Job & Co. are feeding you, then you, my friend, are a lot stupider than the Windows users.

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Shadai

And I would say you are missing the point.

Its never been about the fact Macs are not immune to viruses/malware/spyware, anyone who knows anything about computers knows Apple has been blowing smoke up peoples asses for years about that.

Its more about Apples response.

You know, hear no evil, see no evil, speak no evil?

They specifically say IN THE MEMOS TO THEIR EMPLOYEES not to tell the customer and to neither confirm or deny there could be a problem.

So before you start waving your apple fanboyism around blatently and putting someone's eye out, I would humbly suggest brushing up on reading comprehension, k?

I mean, us stupid windows users get it.

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