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Apple Offers $30 Apology for iPhone 3G S Activation Woes

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Apple has begun offering a $30 iTunes Store credit for iPhone 3G S buyers who ran into trouble activating their new a device, a result of overloaded servers despite early indications that it would be smooth sailing. Here's the email that was sent out:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely, Apple Online Store Team

At first, the launch seemed to being smoothly, partially a result of Apple releasing the OS 3.0 update early. But as the day went on, some customers trying to activate their new phone received a message saying it may take up to 48 hours to complete. Some, like Kevin Mobley, a software performance expert at The Ian Thomas Group, warns that Apple's brand image might suffer from this and other similar problems.

"Going forward, as Apple presumably gets deals with other carriers and grows the iPhone user base, they'll have to determine if iTunes is really the best solution for activation," Mobley said.

Image Credit: Apple

COMMENTS
avatarTaxes charged for the iPhone

My question is, how can Apple and AT&T charge almost $50 for taxes on a $199 phone... they say here in California that they are required to charge taxes for the full cose of the 16GB 3Gs iPHone which is $499; but if I'm only paying for something that costs $199, how can they charge me $50 in taxes? Does anyone have an answer to this?

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avatarlol This is why Im waiting

lol This is why Im waiting till payday on the 1st of next month so I can avoid the lines and this drama

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avatarThis is one (of many)

This is one (of many) reasons why I avoid Apple products altogether! I've never had or heard of any problems activating a G1 phone, or even a Windows Mobile phone... Good job Apple. Now, when the next rendition of the iCrap comes out, we can do this sad song and dance all over again!

 

-= I don't want to be dead, I want to be alive! Or... a cowboy! =-

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avatarThis is becomming a trend

This is becomming a trend with Apple.  New major release, major Apple server problems.

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avatarDear Lemming, Apple, Inc.

Dear Lemming,

Apple, Inc. sincerely apologizes for any technical issues you may have had while trying to locate and use iCliff 3.0. Be assured - in the coming days, Apple will be working hard to free up space for all who desire a quick and mindless death to activate and use their new iCliff device. Be aware that all iCliff models before 3.0 are now out of warranty, and are no longer supported by Apple, Inc. An upgrade to iCliff 3.0 can be purchased from the Apple store for $399 - a savings of $0.99 over the suggested retail price.

Happy Jumping!

- Steve Jobs

 

 

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