Known problem with Acer Laptop - Class action

Submitted by lovebug653 on Thu, 10/22/2009 - 4:11am

A search containing "keyboard and mouse not working, Acer laptop"  will result in thousands of disappointed owners of new Acer laptops.   One look at the models having the same issue would cement in your mind this fact.  Laptops manufactured by Acer have been failing due to sudden non responsive keyboard, mouse and USB ports.   These failures generally appear after the warranty period.  However a review of the many posts on help sites show, owners with problems as early as 1 week post purchase.  Sure Acer's laptop are sleek, thin, and appear to have an affordable retail price structure.   However, When a moderately priced Acer fails faster than average Laptop the solution is increased cost for the owner.  The only option the owner has is  pay to repair, or replace the faulty device. 

A customer looking for a reasonably priced laptop with a budget of $560.00 within 14 month would have spent a total of $875.00 if they repair,  and $1,160.00 if they replace.  Customers do your research, Acer has a known problem and continues to flood the market with defective laptops. 

Please e-mail lovebug653@yahoo.com if you purchased an Acer Laptop that failed soon after warranty.  I am considering a class action suit against Acer.

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Acer

Submitted by sartan2002 on Thu, 10/15/2009 - 10:07am

I actually don't have a problem with any ACER products.  Avery ACER Motherboard and other products I have bought I never had a problem with.  They haven't even died to over use... yet lol.

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Acer customer support sucks

Submitted by lovebug653 on Thu, 10/15/2009 - 9:56am

I purchased an acer laptop, I was unable to back up my OS using their utility.  The system failed within 3 months of purchase.  I was never able to get a replacement setup disk.   I would never purchase anything Acer makes. 

Dell actually has a good customer support.    My next laptop will be a dell, no matter how  inexpensive Acer products are.

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Acer customer support sucks

Submitted by lovebug653 on Thu, 10/15/2009 - 9:56am

I purchased an acer laptop, I was unable to back up my OS using their utility.  The system failed within 3 months of purchase.  I was never able to get a replacement setup disk.   I would never purchase anything Acer makes. 

Dell actually has a good customer support.    My next laptop will be a dell, no matter how  inexpensive Acer products are.

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Eh, not so sure about that...

Submitted by roleki on Thu, 10/15/2009 - 9:02am

Gartner also forecasted a ~6% decline in 3Q09 PC shipments and there was actually a small bump; six percent doesn't sound that bad of a miss, but that translates to millions of units.  You would think they'd have a better finger-on-the-pulse than that.  They're also predicting that Win7 will have a minimal impact on PC sales... I guess that remains to be seen but it sure seems like everyone I've spoken with regarding Win7 (aside from those with an axe to grind vs. MS) all have plans for a Win7 box in the near future.   

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