SAP Outlines Tiered Support Program and Pricing
SAP Outlines Tiered Support Program and Pricing
Posted 01/15/2010 at 5:08am
| by Paul Lilly
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Rather than raise its entire userbase's maintenance fees, SAP has decided to take a different approach and announced a new tiered pricing model on Thursday.
"The idea that customers can choose a support offering better tailored to their individual needs is a plus for enterprises in this economy and leading in the business software space," said Pierre Boucher, vice president, Systems and Operations, Peerless Clothing, Inc. "We find that SAP Enterprise Support is providing our business with benefits that demonstrate its long-term business value."
Both new and existing customers can now choose the level of global IT support they receive from SAP. SAP Standard Support includes updates, problem resolution, knowledge transfer, quality management, and more, while customers who opt for SAP Enterprise Support will receive the same features, plus additional focus on business continuity, business process improvement, and other additions.
Image Credit: SAP
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