Quantcast

Don't have an account? Register Now! Forgot password?

Maximum IT
Maximum IT

Oracle's New Support Portal Draws Heavy Criticism

comment Commentsprint Printemail EmailDeliciousDiggStumbleUponRedditFacebookSlashdot

The troubles just keep piling on for Oracle as of late. Earlier this week, the European Union formally objected to the company's takeover bid of Sun, and if that wasn't enough to deal with, a bunch of existing Oracle users are voicing complaints with the vendor's new My Oracle Support portal.

"We've been having severe problems with the new My Oracle Support all day. Sometimes we can't log in. When we can log in, we can't get an SR [service request] logged - it errors out at various points in the process," one user complained in a post Monday to an official Oracle forum.

The disgruntled user said tech support wasn't much help, and he wasn't alone in his complaints. Other users said similar things about the Support portal, with one noting "it looks like a total disaster today."

The worst part is Oracle doesn't appear to have a grip on the situation, or at least the vendor's not communicating that with its customers.

Image Credit: seekingalpha.com

COMMENTS:2
COMMENTS
avatarDid they object it? Or did

Did they object it? Or did they reject it? :)

Login or register to post comments
avatarThey objected to it. A final

They objected to it. A final ruling will be made by January 19th, at which point the EU is expected to reject the deal. Oracle has until then to plead their case.

http://www.maximumpc.com/article/maximum_it/its_official_eu_objects_oraclesun_deal 

-Paul Lilly 

Login or register to post comments

This Month's Issue
FEATURE How to Get FREE Programs, Services, Software & MoreFEATURE Digital Photo Printer RoundupHOW TOBuild a 3D CameraFEATUREDIY Arcade PCWHITE PAPERHow TRIM Works