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Popular online computer parts vendor Newegg this week gave one of its suppliers, IPEX, the boot. The reason, says Newegg, is that IPEX was the one who supplied the vendor with fake Core i7 chips.
"Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us 'demo units.' We have since come to discover that the CPUs were counterfeit and are terminating our relationship with this supplier," Newegg said in a statement.
Initial reports had pegged D&H Distributing as the culprit, but the supplier has since been cleared of any wrongdoing.
"Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7 920 CPUs in question," Newegg added.
Fake CPUs weren't terribly difficult to spot. There were several misspelled words on the retail packaging, including a sticker that spelled "socket" as "sochet," eWeek.com reports. In some cases, the user manual inside the box was blank.
As for customers who were affected, Newegg said it is sending out replacement chips.
See here for an unboxing video of one of the counterfeit chips.
Image Credit: ZDNet
Comments are closed on this article
millermax10
May 04, 2010 at 3:53pm
I think Newegg is really doing the right thing here. Quality has to come first in every business, and by terminating this relationship they are making exactly that statement. The next time I find a Newegg promo code I will not hesitate to buy a product.
nsk chaos
March 12, 2010 at 9:50pm
quick to solve the problem and did not fail to neglect their customers. newegg = epic
tom_stone
March 11, 2010 at 11:58pm
Thats the new FANLESS CERAMIC cooler and the new PINLESS CPU design from Intel, these are prototypes that were mistakenly sent out, lucky you if you got one, if you put it in, your rig will talk to you and then try and take over the world!
dtsage
March 11, 2010 at 8:36pm
How does a company sell counterfeit CPUS?? Doesn't it take like billions of dollars to setup a plant to make these? Do they even work? You'd think that after making a CPU with billions of transistors, they could have managed to make cpu cooler that didn't look like a 4th grader made it.
mesiah
March 12, 2010 at 12:07am
The CPU is a fake. It is merely a mockup. It will actually fry your motherboard if you attempt to use it (yes, some people actually tried using them.)
Righteous Fury
March 11, 2010 at 9:59am
Can suck it!!!
Out of all the thousands, perhaps tens of thousands, of companies I have dealt with in my 35 years on this mudball, they CONSISTANTLY outperform when it comes to custumer satisafaction.
Way to go guys, YOU ROCK!!!
highsidednb
March 11, 2010 at 4:25pm
For those who think they have to stop buying from newegg because of trust issues, wow. I bet you have great relationships with other companies/people. If you considered the millions of products they've shipped over the years and their consistenly best-of-breed ratings from third party agencies, you'd see this as a tiny hiccup.
As for all the Intel chips...there's no point in pirating AMD chips...to cheap and too much bang for your buck...
k11k
March 11, 2010 at 10:46am
If it was so easy to spot like as article says. the blame is still on them for being lazy. It doesn't take a alot to look at the box as your sending or putting them on self. It just means that they got lazy and didn't care what was sent to there customer. Just grab one on the shelf and send it. Not a trust worthy site anymore in my taste. They shouldn't had send any out once one customer complain, should had done a check on inventory.
HeartBurnKid
March 11, 2010 at 11:35am
It's easy to spot once you've opened the box.
Before that, you'd have nothing to go on besides a couple of typos in the packaging (and honestly, no company's going to have the resources to read the packaging on every single item they receive.
nekollx
March 11, 2010 at 10:43am
+1
Also Check it
http://www.la.bbb.org/Business-Report/NewEgg-Computers-13146135
BBB acreditied
A+ rank (the only other A+ i know of is Blizzard/Activision)
------------------------------
Coming soon to Lulu.com --Tokusatsu Heroes--
Five teenagers, one alien ghost, a robot, and the fate of the world.
Digital-Storm
March 11, 2010 at 12:04pm
Blizzard Entertainment is a B rating, probably because so many people complain for stupid reasons without fully understanding the Terms of Service.
nekollx
March 11, 2010 at 12:13pm
i couldn't find Blizzard when i last checked, jsut he company that absorbed them, Activision. the BBB is kind of tricky since companies can have the same names for different things. Theirs for example a Bioware that does Pc Security software. somehow i doubt thats the same company making Knight of the Old Republic
------------------------------
Coming soon to Lulu.com --Tokusatsu Heroes--
Five teenagers, one alien ghost, a robot, and the fate of the world.
