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Security software firm McAfee apologized last week for issuing an update to the company's corporate antivirus suite that caused the scanner to identify a benign file in Windows XP machines as a virus. The screw up, which mainly affected XP SP3 rigs, had IT departments scrambling to repair and restore machines that had crashed.
"First off, I want to apologize on behalf of McAfee and say that we're extremely sorry for any impact the faulty signature update file may have caused you and your organizations," said Barry McPherson, executive vice president of support and customer service, in a blog post.
McPherson went on to blame the situation on a recent change made to McAfee's QA environment that resulted in a faulty DAT making its way out of the company's test environment and onto customer PCs.
McAfee didn't disclose how many computer systems were affected, though some estimates put the number in the thousands. The timing is especially bad for McAfee, as the company's consumer oriented internet security suite seemed to have turned a corner with this year's release, earning an 8 verdict in our recent 10-man security shootout.