DogPatch1149

July 01, 2010 at 10:43am

Replaced many, many of those mobos for several customers a few years ago. Dell owned up to the problem and fixed them, though they could have responded a bit faster.

Think HP is wonderful? Why won't they acknowledge the true scope of the nVidia "bumping" defect that plagues their laptops from the mid and late 2000s?

TheDorkSide

July 01, 2010 at 9:45am

I had  bunch of 270's and 280's at a bank I worked at during that time. Dell knew about the issue. All I had to say was SFF 270/280 and leaking caps in the same sentence and they sent me a new board the next day. I thought they handled the support of this fine. I'm on the fence on dinging Dell with this one. Yeah they sold a bum product, but they owned up to it and corrected the issues as they came.

Edit--In my new IT shop at another bank we're all running corporate HP's. 

ebeale

July 01, 2010 at 7:19am

We had a bunch of Optiplex 260 quite a few years ago that had capacitors that started to leak. Dell was good and replaced all the mainboards even after the warrantee expired.

Silencer

July 01, 2010 at 7:15am

In 29 years of working with computers, there is only one that I could not fix, (not my fault,) a Dell WebPC.

 

It came with a half-height combo modem/network card.  This card was basically the centerpiece of the computer. I re-installed Windows on it, and all I needed was a driver for this card.

 

Dell's website had no driver available for the card.  I found the original contracted manufacturer of the card, and they weren't offering any driver for it either.  The customer didn't have the restoration CD.  So, last resort, I called Dell for a restoration CD for the WebPC, as this was the only way left to get a driver for the card.   Guess what?  They're out of stock on the restoration CDs for the WebPCs.  And permanently.  (WebPCs were only a few years old when this happened.  This is Dell support.)

 

The remaining specs on the PC were so crappy, that replacing the card wasn't even worth it.  I returned the computer to the customer, and her deposit, explained the situation, and recommended she buy a new computer, but not from Dell.

lunchbox73

July 01, 2010 at 6:15am

Interesting. We've had a few bum Optiplexes over the last few years so I believe it. The new Latitude line seems pretty buggy too.

big_montana

July 01, 2010 at 5:49am

Trust me, this is true. My firm had over 700 of these defective POS's. the motherboards failed on all of them at one point. We eventually convinced Dell to replce the mobo's again as the replacement boards were failing as well. That did no good as those boards fialed also. Dell, as usual, ignored the complaints and told us we were just runninng them to hard and to long. When it came time to upgrade our hardware, despite my protestations, my firm stayed with Dell. Now we are having issues with the Latitude E4300 seiries and Dell is totally ignoring the problem. If you work on battery for while, than switch to the adaptor, it totally hard locks the laptop. The only time this does not happen is if you line up the barrel of the plug with the connector and plug it in very slowly, or leave teh adaptor unplugged from teh wall and plug it into the laptop first than plug it in. But, Dell states there is no issue, depsite hundreds of complaints to the contrary on their forums. Dell is Hell, and hoepfully next time we upgrade my firm takes my advice and purchases Lenovo's

xs0u1x

July 01, 2010 at 5:13am

I really wouldn't doubt if this were true.