How To: Detect a Faulty Hard Drive and Recover Data
Posted 08/15/07 at 03:17:40 PM by Paul Lilly
Few hardware failures cause more headaches than a dead or dying hard drive. Other components, like videocards and RAM, result in lost time and inconvienence as you wait for your RMA to process, but when the replacement arrives, you're back up and running as if nothing happened. But when your HDD goes bad, you're not only looking at downtime, but lost data, like Word documents, emails, pictures and videos, saved game files, browser bookmarks, and that snazzy wallpaper that you can't remember where you downloaded it from. Fortunately, hard drives rarely conk out without any warning, giving you both a chance to detect impending failure, and to extract any important data that might not already be backed up.
Warning Signs
If your hard drive recently began making grinding, clicking, or other noises that it didn't used to make, then there's something wrong. These symptoms represent mechanical or physical defects, and while it's possible the drive may continue to work indefinitely, the more likely scenario is it will stop working very soon.
A more subtle sign comes in the form of file errors, and you may receive warnings from Windows that you need to run the check disk utility. If after doing so you continue to meet head on with more errors, your hard drive may suffer from bad sectors.
Other signs include unusually slow access times, incomprehensible files names, crashes, and other undesireable behavior. If you're experiencing any of these, or the ones previously pointed out, backup your data immediately and then begin the diagnostic process.
Diagnosing a Faulty Hard Drive
- There are several ways to confirm whether or not your hard drive has gone bad, and one of those ways is with S.M.A.R.T. (Self Monitoring Analysis and Reporting Technology). S.M.A.R.T. reports on a number a of operations, such as spin up time, seek error rate, temperature, and many other factors, issuing a pass or fail for each one. Several utilities display S.M.A.R.T. results, including PassMark Software's DiskCheckup program (free). S.M.A.R.T. monitoring can also be used to predict hard drive failure, but it's not uncommon for a soon-to-be failing drive to pass all tests.
- All of the major hard drive manufacturers offer free diagnostic utilities for their line of drives, and some will even require you to run theirs before issuing an RMA. These include SeaTools (Seagate and Maxtor), Drive Fitness Test (Hitachi), Data Lifeguard Diagnostics (Western Digital), HUTIL (Samsung), and Windows Diagnostic Tool (Fujitsu).
- Running the Windows Check Disk utility can uncover bad sectors, which are not repairable. You can run this utility by opening up My Computer, right-clicking on the suspect hard drive and selecting Properties, and click the Check Now button under Error-checking. Be sure and checkmark both boxes in the popup window. Alternately, you can run check disk from the command prompt. Head over to the Start menu, select Run, type cmd and hit enter. In the command prompt, type chkdsk /f /r and again hit enter. Both of these methods will require a reboot for the utility to run.
Data Recovery
Faulty hard drives can result in all kinds of goofy symptoms, some of which prevent you from booting from the drive altogether. I had one incident where a hard drive of mine all of sudden decided that it no longer utilized the NTFS file system, and instead was formatted with FAT16. I couldn't boot into Windows, and because I was naughty with my backup routine, there were several files I wanted to extract, if only I could access them. Thankfully, I was familiar with Quetek's File Scavenger program. It's not free, but at $49, it's far less expensive than professional data recovery services, and in the times I've used File Scavenger, it's been highly effective. And you can run it from a memory stick or CD.
Freeze It!
If your hard drive refuses to be recognized and you strike out with data recovery software, there's still a chance, albeit a small one, that you can gain access long enough to extract data. Many users have reported some success with the freezer method. As off the wall as this sounds, you put your hard drive in a zip lock bag and throw it in the freezer for at least an hour. When you take out your digital popsicle, wipe away any condensation and install it normally. Your success will vary, and if it does boot, you may only have a matter of minutes before it dies again. Some have had success with freezing their hard drive a second, or even third time.
Tracking
Submitted by PhoneyVirus on Fri, 09/04/2009 - 5:47pm
Just Tracking Thanks
Phooey!
Submitted by rcw on Sun, 08/19/2007 - 1:42pm
Forget this article. This article isn't totally wrong, but it is totally wrong-headed. This is all you need to know about HDD failures:
Are you ready?
BACKUP....that's it.And I don't mean a backup after the failure. I mean a continuing, well thought out, routine backup. I can't tell you how many times I've seen people do backups after they detect the first signs of failure. In some case they've even wiped out a good week old backup to make room for a second copy of bad data already corrupted by an ongoing HDD problem.
You aren't always going to get a warning sign.
You aren't always going to be able to use a recovery tool to bail you out.
You aren't always going to be able to freeze it, boil it or barbecue it.But a good backup will save your bacon.
No, NOT "phooey"
Submitted by webgrunt on Tue, 08/21/2007 - 2:02pm
RCW, you are exactly correct about backing up data before you lose it! However, this article isn't wrong-headed, because even when backups are made, data recovery will still be needed.
Here are some examples of such cases:
1. You try to restore the backups and find they are corrupt (happens more often than you'd think)
2. Important new data has come in since the last backup was done.
3. Attempting to back up the data is what caused the data loss in the first place. (This one happens a lot more than you'd think, too! I've spoken with many people who accidentally trashed the drive they were trying to back up because they didn't know what they were doing, for example they ghosted the blank backup drive over their main drive.)
4. The backups are not available. Disgruntled employees have been known to hide, steal or destroy backups. Also, the backup media can be damaged.
5. The data is time-sensitive and data recovery might take less time than restoring backed-up data. (Though not usually the case, sometimes this does occur.)
These are the first ones I could think of, there are probably others.
I agree with you 100% that people should back up their data regularly, but that won't always prevent the need for data recovery!
Freeze It!
Submitted by Inferno on Thu, 08/16/2007 - 10:30am
It was definitely the most ridiculous troubleshooting step I had ever heard when Maximum PC first mentioned freezing my hard drive, but I am pleased to report that it worked for me. About a year ago, I was formatting my laptop and had backed up all my data to my iPod. The format went well, but when I went to restore my data, my iPod decided it no longer wanted to co-operate and would do nothing but display the sad iPod icon. While almost paralyzed by my horror, I was able to recall a tip I read in the magazine about freezing my hard drive. Having no other recourse to recover my data, I decided to give it a shot. I sure am glad that I did because after an hour of freezing the iPod worked successfully for about 7 minutes. After almost a full day of this freeze/restore cycle I was able to recover all of my data.
On a slightly related note, any suggestions for a hard drive that died unexpectedly, with no warning and now isn't even being detected in the BIOS? I have tried the drive in another computer with different cables and it isn't making any unusual noises.
Steps after Freezing
Submitted by Crazybillybob on Thu, 08/16/2007 - 1:19pm
When the drive just dies (no nose or odd sounds) It normally is due to the controller board failing (it's that little circuit board on the back of the drive. Only way to fix it is to replace the board. You can pull the board from a working drive but you have to make sure that they are the same rev. This also will involve some soldering... and should only be done as a last resort.
Nice article good advice!!
CrazyBillyBob
Then there is the CYA method
Submitted by Talcum X on Thu, 08/16/2007 - 4:00am
We read about them all the time and they save you the headaches that may come from diags and recovery you will have to do when a hard drive goes south (the deep south) and that's to just backup your data using some external backup device. You did backup your drive, didn't you?
If it's mechanical, it will break some day, that is a given. It's just a matter of when.**********
Every morning is the dawn of a new error.
Excellent summary of troubleshooting steps
Submitted by Marcus_Soperus on Wed, 08/15/2007 - 1:10pm
A couple of additional tips I'd add to Paul's outstanding summary:
1. Use a demo version of a file recovery utility (File Scavenger or others, such as Ontrack's Easy Data Recovery Professional, available from www.ontrack.com) to determine if the utility can read your drive and find data. Buy the license (so you can recover your data) only after you have verified the program works with the type of problem you have (corrupt file system, no file system, deleted files, etc.)
2. Install the program to a different hard disk or removable media drive to avoid overwriting data on your hard disk. It's neat that File Scavenger specifically supports USB drives. You should make sure you have a drive available that's big enough to store the data recovered from the original drive.
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It's amazing how illogical a business built on binary logic can be.
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