Netflix Offers a Meager, but Meaningful Credit For Service Disruption
Netflix Offers a Meager, but Meaningful Credit For Service Disruption
Posted 10/23/2010 at 12:48pm
| by Justin Kerr
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The Netflix outage was just another subtle reminder that the cloud isn’t perfect, but either way the company seems to be taking the issue head on by offering customers the opportunity to receive a 2% credit to cover the period they were offline. Update: Credit might be higher depending on your plan.
It may only work out to a few dimes for most people, but either way its great to see them offer reparations for those who took the day off work for a Mad Men marathon. Keep an eye on your inbox for a link that applies the credit to your account if your interested in cashing in.
Did Netflix create any good will with this move? Or would they have been better to sweep this one under the rug? It sure beats bending over to pickup coins off the sidewalk!
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Blaze589
October 23, 2010 at 2:52pm
It's meaningful as it is a good-will gesture that does cost them holistically.
NakedNinja42
October 23, 2010 at 2:35pm
I received a 3% credit as well. I have 1 DVD/Blu ray at a time with streaming.
ibfreeekout
October 23, 2010 at 1:42pm
The email they sent me said that I'm getting a 3% credit to my account. Maybe they were different for different subscribers based on their subscription level?
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