The 21 Biggest Tech Disappointments of 2011
Netflix

Up until July 2011 it seemed like Netflix could do no wrong. The company had a loyal and growing subscriber base, it was steadily adding new content to its streaming library, and the stock price was nearing $300 per share. But after Netflix made the shocking announcement last summer that it would no longer offer its streaming service for free to DVD-by-mail customers, its good fortune began to unravel. Subscribers jumped ship in droves, the stock price plummeted, and Netflix simultaneously lost a key content partner in Starz. Granted, things could have looked a lot worse for the company right now if it had stuck to its follow-up plan of spinning off the DVD-rental business as Qwikster, but nevertheless the past several months have seen Netflix’ star seriously tarnished.
Amazon Prime

We so wanted to like Amazon Prime. On the surface it seemed like the perfect antidote to the blow we were dealt by Netflix’ price hike. After all, Prime offers a streaming library along with Amazon’s free two-day shipping program, for just $79 a year. That amounts to $1.34 a month less than Netflix’ streaming subscription. So what’s not to like? Well, if you thought Netflix’ streaming library was wanting, Prime’s is even less robust. You might not know that at first, because Amazon has a multitude of streaming content on offer, but once you start digging in, you realize that most of the good stuff has to be purchased a la cart. Rather than satisfying our urge to punish Netflix, Prime renewed our commitment to the bastard.
Net Neutrality

The Federal Communications Commission’s guidelines governing the business practices of ISPs became law on November 20, 2011. But it wasn’t the triumph for consumers that was expected under “the people’s” FCC Chairman Julius Genachowski, who initially had the full support of public interest groups. While the Net Neutrality rules dictate that ISPs disclose their network management practices and restricts them from discriminately blocking web content, they are much more lenient on wireless providers. The FCC was ultimately swayed by Google, Verizon, and the like that wireless web access requires different tools and technology, leaving those companies exempt from the requirement that they be “reasonable” in the use of packet discrimination and network management strategies.
Google+

What happened, Google+? You were supposed to be the service that freed us from the clutches of Facebook. Instead, we got a service that launched without an API and without the ability to create pages under anything but your real name. We’re still hoping Google+ will make a comeback, but it’s looking more and more like a ghost town.
HP’s Treatment of Palm

We’ve got some fond memory of early Palm devices, but it wasn’t a huge surprise when they were bought by HP in 2010. What WAS a huge surprise was HP’s manhandling of Web OS, the last good thing Palm had going for it. The company failed to do anything worthwhile with the OS, then waffled about selling off the division before finally deciding to just give up and make the whole thing open source.
iPhone 4S

No 4G? No NFC? No LTE/WiMax? Not really the handset we were expecting. With a lack of design innovation and issues with battery life and call quality appearing right off the bat, the iPhone 4S probably should have been allowed to cook a little longer (maybe until it grows into a healthy iPhone 5).
While the 4S did solve some of the issues that plagued the iPhone 4 (apparently you’re no longer holding it wrong), it was underwhelming at best with its main offering being an improved camera and Siri, the personal assistant. And considering what we just said about Siri… yeah. Nothing to see here folks, move along.
Siri

You’ve seen the commericals: consumers effortlessly interacting with their phones using only their voices in order to get directions, assistance, reminders or to reply to text messages. Yes! You might be thinking. This is the next step! The new thing! A reason to buy a 4S!
Not so fast. Siri – which, in our humble opinion is short for “siri-ously useless” - doesn’t quite work as well outside of commercial –land where she’s had problems with accents, issues connecting to the network and caused security concerns. And she still won’t give you turn-by-turn navigation. Siri’s still in beta, which at least leaves room for increased performance down the road, but she’s got a long way to go.