Seven Rules for Safer Holiday Shopping
Posted 12/06/07 at 05:57:45 PM | by Gordon Mah Ung
Tis the season to buy new PCs, electronics, and a bunch of other stuff for that matter. There are great deals to be had, but whether you're buying for yourself or others, the road to electronic bliss is fraught with peril. Before you shell out your hard-earned dough for that new gaming rig or plasma screen TV, read our guide--or suffer the consequences!
1. Find the best deals online
By shopping around, you can sometimes find a better bargain than is even available at Wal-Mart. Yes. Really. Wal-Mart.
We’ve actually found that one of the best ways to find a deal is to cruise the technology “coupon” sites. Sites such as techdeals.net and techbargains.com track supercheap bargains from retailers and often provide links and the coupon codes needed to get the low price. These sites are quite different than search engines because they are geared toward the best deals, not simply searching a store for an item and its price. For example, on one particular day, you could get a 20 percent discount on a Canon Rebel XTI digital camera at Dell.com, but you had to buy the camera that day and use Paypal. Taking advantage of these steep discounts is certainly more work but can be worth it if you're willing to do the legwork.
As always, be wary of offers that seem too good to be true. It's entirely possible that Circuit City will run a crazy cheap special on an HDTV to get people in the door, but if Bob's Internet Tire & Battery Emporium is offering a cheaper deal on the same TV, beware.
2. Sometimes extended warranties are good, most of the time they're bad
Extended warranties on desktop PCs are rarely worth the money. Desktop PCs have become so reliable that if one works for the first three hours out of the box, it probably won’t die for five years. For notebook PCs, however, extended warranties have a better chance of paying off, as notebooks have far higher failure rates than desktops. Notebook PCs get carried around, pressed, compressed, vibrated and knocked about. Add that to hundreds of delicate components operating in a tiny space and it’s not a question of if your laptop will break, but when. That doesn’t mean you should automatically say yes when the man in the blue shirt asks if you want to buy an extended warranty for your new notebook, but there's a much higher likelihood that your investment will pay off.
For "dumber" consumer electronics and home appliances, the extended warranty is rarely a good idea. Devices like washing machines and dishwashers rarely, if ever, break. When they do, it's inevitably beyond even the extrended warranty period. The exception may be high-end consumer electronics--think large-screen HDTVs--it may be worth paying for the extended warranty just for the in-home service.
Warranty policies are generally written by horrible beasts with the brain of an insurance actuary, the soul of a lawyer, and the mouth of a politician. In other words, they’re not designed to help you, they’re designed to help the company increase profits without increasing liability. The warranties are written with the knowledge that most consumers won't have any problems over the life of the extended warranty. Of course, shady companies can pad that profit margin even more by simply refusing to cover a customer's warranty claims. Just because you have that warranty doesn’t mean that a company will honor it. Oftentimes, extended warranties carry verbiage that absolves the company from intentional damage caused by the customer, which is a vague enough claim that they can choose not to cover accidental damage--like dropping your laptop. Once the company determines that you intentionally damaged your gear, you're screwed. We don't want to imply that every extended warranty is designed to screw you, but they’re not going to cover every problem you have. As always, buyer beware.
3. Beware of hidden fees
If you prefer to shop online, watch out for the landmines that online stores have laid. Many stores, especially smaller, less reputable stores (and even some larger stores) will charge you a restocking fee if you need to return anything--even defective products. The restocking fees are often quite high in order to dissuade you from trying to return items that you bought. A really disreputable store will actually try to charge you a restocking fee on defective items that you return. How do you watch out for this trap? Read the store’s return policy before you click the check-out button.
The other common hidden fee is the shipping and handling charge. Frequently, unscrupulous online vendors will list an item at below retail cost and then make up their money on exorbitant shipping and handling fees. Always pay attention to what shipping and handling are going to cost you.
Great job giving us all a heads up!
Submitted by alanw157 on Sun, 2007-12-09 05:46
Too much is never enough
I had recent experience with Kodak on line which inclines me to think that even the larger companines are not beyond the old bait and switch routine or worse. I responded to their email advertisement and tried to take advantage of their offer. When I went to check- out to buy it the offer was not honored. I called their cust.svc. line and was told the web site is having a problem and she would call me when the offer was being accepted. She never called. Subseqient attempts to get the offer were futile. They claimed the offer timed out and they couldn't honor it. I had doucumntation of the web site "problem" and they still refused to do anything abut it.
That's what I said, Booty Traps!
Submitted by Talcum X on Fri, 2007-12-07 06:16
Excellent, Smithers! Great group of heads up stuff!
Other online places to shop for deals/coupons are:
Pricewatch.com, Pricegrabber.com, nextag.com (I know we are aware of these for years, but just a reminder, and they all have customer ratings of the sellers). And something that has recently hit the TV airwaves, rtownshopper.com. I don't know if it's nationwide, I haven't checked it out yet, and anyplace that sells anything is blocked here at work....stupid IS dept. Anyone know how to bypass TREND MICRO™ InterScan Gateway Security Appliance?**********
Every morning is the dawn of a new error.
Outstanding roundup of perils and boobytraps
Submitted by Marcus_Soperus on Thu, 2007-12-06 22:15
Gordon,
Great job in arming MaxPC readers against the bad guys while finding the good buys.
One suggestion I'd add is to use the 'click-and-brick' or 'click-and-mortar' online/retail store integration offered by some companies to check availability of products, especially if you want to pick them up in person. I've used this method to track down good deals at various local retailers when I didn't want to wait for the FedEx or UPS truck.
Another reason to avoid buying stuff from the Bob's Tire and Computer Emporium-type stores is the possibility of getting counterfeit product. Everything from Microsoft Windows and mice to Adaptec SCSI host adapters and popular motherboard brands have been counterfeited over the last few years.
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It's amazing how illogical a business built on binary logic can be.










