Commodore's Comeback
Posted 07/16/2007 at 3:23pm
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Commodore marked the 25th anniversary of the C64 by announcing its re-entry to the U.S. market with a new line of gaming PCs. Fortunately for fans of the Commodore brand, this isn’t the same management team that augured the old Commodore into the ground (destroying my beloved Amiga in the process). These folks are focusing strictly on building gaming PCs.
Commodore Gaming, based in the Netherlands, has been selling PCs in Europe for some time. They’ve partnered with some major brands for their push into North America, including Asus, Corsair, Nvidia, and—most significantly—Microsoft. I met with CEO Bala Keilman while I was at E3 and came away impressed with most of what he had to say; but I also observed a couple of missteps that lead me to believe that the management team has a lot to learn about doing business in the U.S.
PENNY-WISE, POUND FOOLISH
The company had just one machine to demo during our meeting because the rest had been detained in customs. They could have avoided this problem by using the services of a freight forwarder and customs broker, but Commodore apparently wanted to save a buck by using an express delivery service, instead. That’s a common mistake made by companies based outside the U.S. (and a common excuse for why review product doesn’t arrive when promised). Painting mushroom clouds on the cases couldn’t have helped matters.
The shipping lesson is easily learned, and I wouldn’t have given it too much thought had they not offered this explanation as to why U.S. Customs retained the product for further inspection: “The computers were clearly labeled as gaming PCs,” Commodore’s rep told me while managing to keep a straight face, “but the Customs agent told us that the components inside the boxes were just too powerful to be just gaming PCs.”
If you can swallow that, I suggest you join the International Federation of Competitive Eating.

Commodore encountered difficulty getting their new PCs through U.S. Customs. Painting the cases with mushroom clouds probably didn't help.