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Ask the Doctor

Ask the Doctor: Windows 7 vs. iTunes

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Ask the Doctor LogoI installed 64-bit Windows 7 Beta on my machine, and up until this point, I’ve loved every minute of it. When I did the clean install, I downloaded the latest 64-bit version of iTunes, and everything seemed to be just fine. My old iPod was on the fritz, and it wasn’t until yesterday that I finally got around to buying a new iPod Nano and trying to sync it. The problems just exploded from there.

It took me almost three hours to get the new Nano to sync to my library correctly. Finally, I was able to get my music on there, but only on a single sync. Now when I try to make any changes to my iPod through iTunes (e.g., add new album art, sync any podcasts, etc.), it says “syncing iPod” for about three minutes and then I get the error “the iPod ‘name’ cannot be synced. The required disk cannot be found.” Odd, since iTunes still sees the iPod in the devices section.

I have noticed that when I connect my iPod to the USB port, it says “syncing” and then immediately says “disconnecting.” Is this just something with Windows 7? Do I need to run a virtual Windows XP in order to get my iPod to work correctly? Thanks for any help, guys!

 —Evan Shows

Briefly, it’s a Windows 7 problem. Apple iTunes tends to lag behind the curve on new versions of Windows; Vista support took a while, too. And Windows 7 is still in beta. That said, there are a few workarounds. You can try running iTunes within a virtual XP machine, as you suggested. Or check “enable disk use” when your iPod is connected to iTunes; this won’t fix your synching problem, but it will allow you to drag and drop music to your iPod. Other than that, there’s not much you can do but wait.

 

SUBMIT YOUR QUESTION Are flames shooting out of the back of your rig? First, grab a fire extinguisher and douse the flames. Once the pyrotechnic display has fizzled, email the doctor at doctor@maximumpc.com for advice on how to solve your technological woes.
COMMENTS:7
COMMENTS
avatari personaly havent been

i personaly havent been having any sync issues, maybe its because im on the RC ?

or perhaps because i have the iphone and not the ipod.

but if you are on the Beta the RC might fix that problem for you.

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avatarTry Win7 RC

I just install the latest iTunes 8.2.0.23 in my Win 7 RC on to find that it sync with no problems at all. I'm using a Ipod Touch gen2 with the 3.0 software so maybe that makes a diffence but aleast I can say Touch user should be ok as long as they use the RC

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avatarSame thing happened to me

Same thing happened to me with 64-bit Win7. Unfortunately, I installed it on my laptop the day before leaving town for two weeks, and forgot to test it. Halfway through the trip, I tried changing music and it completely borked my iPod.

Fortunately, I managed to get the thing into "disk use" mode using the method documented here... http://support.apple.com/kb/HT1363

After that, I wiped out the existing data and used Winamp to load it back up.

 

Apple obviously has some bug fixing to do before Win7 release. Hopefully sooner.

 

 

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avatarBetter yet...

I've found that, considering how, with Windows 7, we get a very nicely revamped (actually usable) Windows Media Player, _that_ is the best choice for loading music onto my iPod.

DOPISP is a well-priced plug-in works seamlessly with Windows Media Player.  No need for an extra program (or several, as an iTunes install comes with)(especially one as bulky as iTunes).

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avatarProblem with just older ipods?

I had this problem too with my 5G? 30GB IPod.  (the slightly older model)  After many hours of frustration, I gave up and found that I can sync my 3G iphone without any problems.  I figure I can just use that to listen to the Maximum PC podcast till apple makes a fix. 

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avatarHere is what I did...

Because iTunes would immediately disconnect the iPod, you need to set up a bunch of stuff to sync when connected.  Enough to take a couple of minutes to sync.

Plug in your iPod.

As it is synching all the stuff you already set up, go to your iPod and check enable disk use and apply.

After it is done, go into your iTunes pref/devices and check disable automatic syncing.

 

The key is to get a bunch of stuff ready for it to sync- it won't disconnect the iPod until it's done that. That gives you time to get the enable disk use box checked and apply. It took me a while to get all this working, but now I have no more problems.

 

Hope it helps you.

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avatarAlternate Solution

It seems that when you plug the device in it can reconize it and allow data to move back and forth, but after that initial connection it has troulbe finding the ipod again.  That means that in order to change what you have on there you need to alter it while its synching, or give it something to push through the initial connection.

I've found that by setting up ipod only playlists in itunes and moving the music I want on and off the playlists before connecting I can get everything setup ahead of time and then let it synch up.  In order to pull this off I actually had to reset my ipod back to factory settings and let it try and synch my entire library to get the time I needed to get this done, which is a real pain, but within that window I quickly changed it to force itunes to only upload new podcasts and the playlists I selected and after that it works quite nicely if you want to use itunes to manage your stuff.

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