Amazon Ackowledges Kindle Cover Complaints

Paul Lilly

Amazon isn't turning a blind eye to complaints that some of its Kindle eBook covers have a nasty habit of causing the devices to freeze or reboot, and instead is offering to replace or refunded affected customers, PCMag.com reports .

Kindle covers with built-in lights don't seem to be affected, while some of the leather covers without lights have been receiving one-star ratings due to intermittent problems once installed.

"After I put the K3 into this cover yesterday, my Kindle started doing random reboots about every 10 or 15 minutes," reads a user review . "It wasn't doing that before I got the cover."

Amazon acknowledged that "there have been some forum discussions regarding the non-lighted Kindle cover" and said its team of engineers is looking into it. In the meantime, Amazon says "if anyone is having any problem with an Amazon-manufactured Kindle cover, please contact us at kindle-response at amazon dot com" for a free replacement or full refund.

Image Credit: Amazon

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