Alienware Starts Offering Nvidia's Titan Z in Aurora Desktop, Price Temporarily Discounted

17

Comments

+ Add a Comment
avatar

Vesuvius

Unlike some users here who are bashing Alienware from systems they bought a decade ago or more I am here to to say I am a current user.
In fact my Alienware m18x is being repaired onsite today. They are going to replace both video cards under warranty! I have had it nearly 2 years now and the warranty expires next february. In my experience with several gaming laptops the video card and hard drives etc do fail and after a year you are out of luck with other brands. I was in Colombia and they came out to fix it!!!!!!!!! No one, I repeat no one would do that!! Only Apple with stores everywhere has as good a warranty. The Dell latitude is solid and keeps going as other computers fail around me and so easy to access the fans on both computers to do maintenance unlike Asus etc. You do pay for the name but mostly its the design and the Warranty, I can call warranty support 24 hours a day at any time. Also the Alienware laptop line is recognized as the highest quality of any gaming laptop and also the easiest to open up. I no longer need to have an Alienware laptop and am getting a mini atx rig built. If you do however I highly recommend the laptops if you can afford it, the warranty is the best in the business and go for a full 4 years as you will get your money back and they will replace it if they dont have the parts!!!! They also offer trade ins for the old laptops. I would pass on Aurora though too pricey, x51 is also very competitive in price and you can get the awesome warranty, just stuck at 760ti so I passed again on that option, they also finance the computers, and give great discounts and cashback cards. So please folks, don't bash unless you have one of their products and have used support. I will tell you I had a boutique rig and when the motherboard failed it took 5 weeks to repair rma, pay shipping to them, wait for them to get new board, install and ship back not even an option unless you can wait 5 weeks without your rig!!!!!!!

avatar

joeking

Out of all the boutique PC vendors, Alienware currently has the worst customer ratings in the industry, by a large margin. They are especially awful at quality control and technical support. The Alienware we once knew and loved in the late 90's, early 2000's died when the original founders left and formed Origin PC.

Alienware offering the most overpriced video card to ever hit the market is not going to save them from their eventual bankruptcy. Good riddance Alienware.

avatar

LatiosXT

You do know Dell bought Alienware and Dell is still within the top five OEMs?

avatar

jgottberg

The company I work for buys Dell Latitude laptops and Optiplex desktops and have to say that the service is great. Rarely do they have an issue and when they do, the tech is onsite the next day with parts.

We used to buy HP laptops until HP lost several laptops in the mail when they were sending them back to us after warranty work.

That's corporate though. I really have no experience with Dell on a home PC level.

avatar

joeking

Of course I know that. And Dell is top 5 in what? Volume sales?

Let's look at resellerratings.com. Out of all the boutique vendors (Maingear, Digital Storm, ibuypower, CyberpowerPC, Velocity Micro, Puget Systems, Origin PC, etc.), Alienware has a rating of 2.67/10 which is based off of 1,945 customer reviews. That's incredibly bad compared to higher tier vendors like Maingear who are 9.75/10.

And since you mentioned Dell, they are 0.83/10 based off of 1,505 reviews. So again I ask, what is Dell top 5 in? Poor business practices?

avatar

LatiosXT

A customer who's pissed off is more than likely to put a mark on it than a customer who's satisfied. Everyone has their stories and if you don't have any personal experience, then you really have no say so in the matter. Besides that, if most of those reviews are something like "DELL SUCKS, DON'T BUY", I don't even count those and for all I know there could be people there who never owned a Dell product and mark them down anyway. I've had no issues with Dell, either with their products or their support.

avatar

joeking

I do have personal experiences, two.

The first time I ordered from Alienware, they sent me a system that hard locked on games and benchmarks. We isolated the problem to a crappy Epox brand motherboard. Alienware also forgot to install my MPEG-2 decoder card which I believe cost around $40. So much for their 150-point quality control checklist. I also payed an upgrade fee for "premium" RAM but when I opened up my case, it was Kingston VALUERam. Ripped off. Took months to get a working computer plus everything I payed for.

I gave Alienware another chance 4 years later. System came in damaged. Dent on the side and rattling pieces in the case. The DVD-ROM drive was not installed flush to the case. It was protruding an inch or so out. Why, I don't know. System was extremely loud when I turned it on. Noticed everything had a blue/teal tint. I believe the video card or monitor may have been damaged. System rebooted itself in the middle of a game, Windows dialog pops up saying not enough power, system will restore factory clocks? Had enough, sent the system back and ate the restocking fee.

Throughout the technical support process, I was appalled at how horrible their support was. First off, there was no one who spoke fluent English. Second off, I got a lot of push back from their reps. Finger pointing towards me, rude remarks, condescending tones. Long wait times and no call backs. By far the worst experience I've had with technical support. Worse than ASUS Tier-1 support.

So again, I do have personal accounts with Alienware which means I have the right to talk down on them. ALIENWARE is garbage.

You're right, a pissed off customer is more likely to complain than a happy customer is to compliment. There are positive reviews on the site though. The higher tier vendors actually have reps that respond openly to customer complaints and reference the customer accounts individually so you know their not fake.

Anyways, it's no secret Alienware is trash. You can try to discredit that site all you want, there are others out there.

avatar

The Mac

Ditto, ive purchased dozens of dell computers, both desktops, and laptops for my company, and never had a single issue, other than thier non-standard form factor, and an occasional failed harddrive.

Customer service has always been prompt and knowledgeable.

avatar

bigrigross

In the 10 years since I have been working in IT, dells have been the easiest to repair. They use only two types of screws (at least in their business product line) and their boards are quality. Im not so sure about their consumer line, but if its a business product, I would buy them in a heartbeat. Replacing the screen on a latitude takes literally 5 minutes and they take a lot of damage. We used to use them at my current job, but they recently moved to HP completely for everything and I find those to be ok laptops. They dont seem as robust as dell business products. Never owned an alienware product, but I have seen them at LAN parties and also corporate. I have always heard good things about them.

avatar

LatiosXT

I'm finding it hard to believe you can get all that for $3600, considering the Titan Z accounts for 5/6 of that on retail.

avatar

Paul_Lilly

Believe it or not, it's true. Click the link in the article to see for yourself.

avatar

LatiosXT

Dell or NVIDIA has explaining to do then!

avatar

Paul_Lilly

Maybe the cards 'fell off a truck'. :P

avatar

Innomasta

MPC, have y'all had a chance to bench the TitanZ yet? I don't remember any posts so far having to do with it.

avatar

tom_m

Stay tuned :)

avatar

The Mac

I didnt think anyone even had one yet, paper launch only.

avatar

OLeCHIT

Newegg currently has them in stock.