So, it's the end of 2007, and I've decided it's time to do a little hardware shopping for the office. I snagged a great deal at a local store on a triple-interface external hard disk with USB 2.0, FireWire 400, and eSATA ports. It's my first eSATA hard disk, but (like most folks) none of my PCs have eSATA ports.
After a bit of research, I decide the best way to add an eSATA port is to use a converter cable that plugs into an internal SATA port and provides eSATA ports via an empty slot on the rear of the case. Newegg's got a dual-port bracket for $3.19. I duly order it, and to avoid the spectacle of paying more for shipping than for the item, I add a couple of cakeboxes of Verbatim DataLifePlus printable media (CD-R and DVD+R).
Newegg fires off a series of detailed emails, the first within moments of my order, providing complete details of what I ordered, along with UPS tracking information after the order shipped. They delivered the goods - and they're good! Here's the detail from my first Newegg email:
There's no doubt about what I ordered.
I also needed to replace my sadly outdated Photoshop 7 with an upgrade to Photoshop CS3. Since I switched to a Canon Rebel XTi digital SLR this summer, and later switched to shooting 100% RAW files, a lot of my DSLR friends have been singing the praises of Adobe Lightroom.
Adobe's been offering a combo special - $75 off when you order Adobe Photoshop Elements CS3 with Adobe Lightroom. I'm a Windows user (that's why I write this blog!), so I ordered - or tried to order, at least - Windows versions of both. I also received an email from Adobe confirming my order. Here's the order detail:
Compared to Newegg's order detail, 'detail' is exactly what's missing from this order. What platform (Mac or Windows) did I order? Did I order the full or upgrade versions? I can't tell. Can Adobe?
What else was missing? Well, Adobe promised to send me an email with the package tracking information. They didn't. The only way I found out that Adobe had even sent my order was to battle through its cumbersome online customer service website earlier today and click the shopping cart (as if I was planning to make another order) before I could display a detailed summary of my order...only to discover that Adobe says I ordered the Mac version. Noooo!
So, here's a few New Year's resolutions for Adobe, and any other technology company that does direct selling:
I'm hoping Adobe makes it as easy as possible for me to get the right version of CS3 - but I'm hoping even more that they decide to stop playing around with e-commerce and do it right.